A warranty is a manufacturer's assurance of quality that defines the period of time that they will repair or replace products that show signs of defects due to materials or workmanship. While most consumer goods are backed for their first 30, 60 or 90 days of use or up to one year from the date of purchase, tyres (which are subjected to a wider variety of conditions and temperature extremes than other consumer products) are typically backed by their manufacturer's limited warranties for a period of 1 to 2 years from the date of purchase or until the tread wears out, whichever occurs first.All tyres sold by Tyrex Kenya (except race and rally tyres) have a manufacturers' limited warranty extended to the original purchaser to cover conditions that are reasonably considered to have been within the tyre manufacturers' control, such as the quality of materials and/or workmanship. Selected tyres may also be backed by additional warranties, such as tread wear mileage or free trial periods.
Conversely, none of the limited tyre warranties cover conditions that are not considered to have been within the tyre manufacturers' control, including irregular wear attributed to a lack of tyre maintenance or vehicle condition, damage due to accidents, vandalism or being driven on while flat. If you have a question about tyre warranties or have a tyre that you would like to submit for warranty consideration, you can work directly with Tyrex Kenya via our contact email address or phone contacts.
Note: Because of the factory's final inspection, none of the tyre manufacturers will accept that all four tyres from the same vehicle are out-of-round or responsible for a vibration. If a request is made to return all four tyres, the tyre manufacturer will deem that there was no genuine attempt to isolate the true cause of the problem.
The tyre manufacturers have identified that if a new tyre contributes to a vehicle ride disturbance because of workmanship or materials, it will be apparent immediately and should be diagnosed and corrected as soon as possible. Depending on the manufacturer, the responsible tyre must be replaced before the first 1/32" to 2/32" of tread wear or during the first six months/one year of service.
Ride disturbances that occur after this initial period have been linked to road hazard damage or irregular wear stemming from the vehicle's mechanical condition and/or lack of routine maintenance.
While road hazard injuries (cuts, punctures, snags and bruises) or impact damage caused by potholes, curbs or other objects in the road are an undesirable part of driving, the tyre damage they inflict is not within the control of the tyre manufacturer and is not typically covered by their limited tyre warranties. Regardless of its quality, no tyre is indestructible.
Currently there are a limited number of tyres that remain backed by a tyre manufacturer road hazard coverage.
However, because many drivers desire the financial security that a road hazard program provides, Tyrex Kenya includes its free Tyre Road Hazard Protection with most tyres.